We’re looking for a Sr. Liability Claims Specialist to join our team at Creative Risk Solutions! If you have a strong background in Liability claims handling and thrive in a fast-paced, client-focused environment, this could be the perfect role for you. In this position, you’ll investigate, evaluate, and resolve complex liability claims, including litigated cases, while working closely with insureds, claimants, and attorneys to find fair and effective resolutions. You’ll also play a key role in mentoring team members, ensuring best practices, and contributing to a culture of excellence. If you're ready to bring your expertise to a company that values innovation, collaboration, and career growth, read on for more details and to apply today!

Essential Responsibilities:

• Receives, gathers and accurately transmits liability information to the company, from communications with the insured, claimants, and internal staff in a timely manner.
• Investigates, evaluates, and resolves lost time liability claims, including litigated claims.
• Mediates situations as they arise between the insured and the insurance company, to include researching coverage issues.
• Generates checks for indemnity and medical payments daily.
• Thoroughly investigate a liability claim to the point where a decision can be made.
• Negotiate liability settlements with claimant parties and attorneys.

Additional Responsibilities:

• Enters and maintains accurate information on a computer system during the claim process, to include final settlement information.
• Compiles and interprets liability reports on designated accounts, as requested.
• Participates in claim reviews and attending Risk Control Workshops when requested by agency partners or insureds. These could be in person or by phone.    
• Willingness to become licensed if required in jurisdiction where claims are handled.
• Help train and mentor members of the team. Take part in company committees to help the management team develop new standards when warranted. Participate in round tables with Claims Specialists when warranted. 
• Develops and monitors consistency in procedural matters of claims handling process within CRS.
• Performs special projects and other duties as requested.

Qualifications:

• Education: High school diploma; college degree preferred. Technical designations encouraged, such as AIC and CPCU.
• Experience: 5-7 years’ claims experience with strong background in workers’ compensation or liability claims handling.
• Licensing: Active state specific Life & Health/Property Casualty Insurance agent’s license required or the ability to acquire license within three months of hire.
• Skills & Technical Competencies: An ideal candidate will have a strong grasp of claims principles, practices, and insurance coverage interpretation, contributing to workflows and adhering to compliance requirements. They will prioritize problem-solving, actively foster relationships, and collaborate to deliver impactful solutions and a world-class client experience.

Here’s a little bit about us:

At Creative Risk Solutions, we take risk management to the next level with innovative, customized solutions designed to meet our clients' unique needs. From claims management and loss control to expert risk consulting, we’re committed to delivering exceptional service with integrity, expertise, and a proactive approach. But what truly sets us apart is our culture—we believe in empowering our employees, fostering trust through open and honest communication, and building meaningful client relationships. By supporting each team member’s growth and encouraging collaboration, we create an environment where excellence thrives, and success is shared.

Benefits:  In addition to core benefits like health, dental and vision, also enjoy benefits such as: